When you’re traveling far from home and your RV breaks down, you need more than just a mechanic — you need a team that truly cares about getting you back on the road safely. At West Power Services, we’re dedicated to helping travelers navigate unexpected repairs with professionalism, expertise, and genuine hospitality.
Peter Finzer’s experience with our team perfectly captures what sets West Power Services apart: the ability to diagnose what others missed, the persistence to advocate for our customers, and the commitment to go above and beyond when someone needs help.
What You’ll Learn in This Article:
- How West Power Services identified a critical issue that other shops missed
- The importance of working with experienced RV repair specialists
- Why customer care matters as much as technical expertise
- What to look for when choosing a repair shop on the road
When Multiple Repair Attempts Go Wrong
Peter Finzer and his traveling companions were on what should have been an enjoyable RV journey to Nashville when their rental RV began experiencing serious problems. Like many travelers facing mechanical issues on the road, they initially reached out to their rental company, Cruise America, for assistance.
The first mechanic who arrived assessed the situation and concluded the wheels were worn but still drivable. Following that advice, the group continued their journey and stopped for the night in Murfreesboro. The next day, they visited another workshop that swapped out the wheels — but that’s when the real problem revealed itself.
After the wheel replacement, the passenger side of the RV began getting dangerously warm after just a few minutes of driving. This wasn’t just an inconvenience — it was a safety hazard that needed immediate professional attention.
According to the RV Industry Association (RVIA), proper RV maintenance requires expertise in multiple complex systems including electrical, plumbing, heating, and fire safety. When repairs aren’t done correctly, the consequences can range from inconvenient to dangerous.
The West Power Services Difference: Expertise That Gets It Right
When Peter and his group arrived at West Power Services, our team immediately began a comprehensive diagnostic assessment. Unlike the previous repair attempts, our experienced technicians identified the real problem — one that had been missed by two other service providers.
“You guys were the ones who knew what the problem was with our RV,” Peter recalled in his testimonial.
This expertise comes from our team’s over 200 years of combined diesel mechanic experience. Founded in 2012, West Power Services has grown from one mechanic in a service truck to become the largest independent commercial truck repair business in the Nashville area. We service all makes and models of trucks and trailers — including RVs of all types, from basic rentals to high-end luxury models.
Our commitment to accurate diagnosis isn’t just about technical knowledge — it’s about taking the time to thoroughly investigate issues rather than offering quick-fix solutions that don’t address the underlying problem.
The Better Business Bureau recommends that consumers look for repair shops with proper licenses, certifications, and a track record of resolving customer concerns. Professional diagnostics are essential — self-diagnosis or incomplete assessments can lead to unnecessary costs and continued problems.
Going Above and Beyond: When Service Becomes Hospitality
Identifying the problem was just the beginning of Peter’s experience with West Power Services. What happened next demonstrates the customer-first philosophy that defines our approach.
Our team didn’t just diagnose and repair the RV — we became advocates for our customer. We reached out directly to Cruise America on Peter’s behalf, working to coordinate the proper repair authorization and ensure the issue would be resolved correctly. This kind of proactive communication takes the burden off travelers who are already stressed and far from home.
“After countless hours of trying, you gave us permission to sleep at the workshop and got us donuts for breakfast,” Peter shared.
When the repair process extended beyond normal business hours, we offered Peter and his group a safe place to stay overnight at our facility. And the next morning? We made sure they started their day with breakfast. These gestures might seem small, but they reflect a fundamental belief: when someone needs help, you show up — completely.
This is what we mean when we say at West Power Services, you can drive with confidence. It’s not just about the mechanical work — it’s about treating every customer with dignity, respect, and genuine care.
What Makes a Repair Shop Trustworthy
Peter’s experience highlights several qualities that distinguish reliable repair shops from the rest:
Accurate Diagnosis — The right shop identifies the actual problem, not just the symptoms. Our advanced diagnostic tools and experienced technicians work together to pinpoint issues correctly the first time.
Transparent Communication — We keep you informed throughout the repair process and advocate on your behalf when dealing with rental companies, warranty providers, or insurance companies.
Customer Advocacy — When complications arise, we don’t just point you to the phone — we make the calls and help navigate the bureaucracy.
Flexible Accommodations — Travel emergencies don’t follow business hours. We work with your situation and find solutions that minimize your stress and disruption.
Genuine Hospitality — From overnight accommodations to breakfast donuts, we treat you the way we’d want to be treated if we were stranded far from home.
Fast, Professional RV Service Without the Wait
At West Power Services, we provide expert, dealership-quality RV service without the long wait times or red tape. Whether you’re maintaining a family travel trailer, a Class A motorhome, or a high-end expedition rig like an EarthRoamer, our team has the experience and equipment to handle it all. From overheating and brake issues to electrical diagnostics and drivability concerns, we deliver accurate repairs with speed and integrity.
We proudly service all types of RVs — from budget-friendly rentals to fully customized, luxury off-road vehicles. Our full-service facilities in Nashville and Goodlettsville are equipped with advanced diagnostic tools, and our technicians bring years of experience to every job, no matter how big or small.
Serving Middle Tennessee and beyond, we also offer mobile RV service for those times when you can’t make it to the shop — reducing downtime and taking the hassle out of getting back on the road.
A Partnership Built on Trust
“We were really lucky that West Power Services helped us,” Peter wrote. “We are excited to visit you guys on the next trip.”
That’s the relationship we build with every customer who comes through our doors. We don’t just want to fix your vehicle once — we want to be your trusted partner for every journey ahead.
Dependable service and genuine care define the West Power Services experience. Every repair is an opportunity to help someone keep moving forward with confidence, whether they’re a local business owner managing a commercial fleet or a traveler passing through Middle Tennessee.
Your next adventure shouldn’t be derailed by mechanical problems. When RV issues arise, you deserve a team that combines technical expertise with genuine hospitality — a team that sees you as more than just another work order.
Ready to experience the West Power Services difference? Contact us today for expert RV service you can trust.
Visit West Power Services – Goodlettsville and West Power Services – Nashville — where professional service meets genuine care.